Online Return Policy

For most online orders, a return is fine when:

• You reach out within 7 days of delivery.
• You ship the return within 7 days after we approve it.
• The rug comes back the same way you received it.
• It has not been used, cleaned, altered, or left with stains, odors, pet hair, moisture, or damage.
• It is rolled and packed carefully for the trip back.
• You wait for our okay before sending it.

Email info@bijarorientalrugs.com with your order number and a short note. We will walk you through the next step.

We cover shipping out to you on eligible online orders within the contiguous United States.

If a rug comes back:

• Return shipping, packaging, insurance, and carrier fees are on you.
• Please use tracking and insure it for the full purchase value.
• Please keep an eye on it until it reaches us safely.
• The shipping cost we paid to send the order out will come out of the refund.

Once we approve the return, we will send the address and simple instructions.

You can use your own shipping label, or ask us to arrange one. If we arrange it, that cost comes out of the refund.

Please wait for our confirmation before you ship.

We take a look at every return. Ideally the rug comes back:

• Clean and unused
• Free of stains, odors, pet hair, moisture, and debris
• Without new wear, fading, tears, pulls, or other damage
• Properly rolled and securely wrapped
• With any tags or paperwork that came with it

If it arrives in a different condition than when it left, we may need to adjust the refund. Cleaning, repair, packaging damage, or loss in value may also be deducted.

After we receive and check the rug, approved refunds go back to your original payment method.

Please give us up to 10 business days after inspection. Your bank may take a little longer to show the credit.

Refunds do not include:

• The outbound shipping we paid to send the order
• Return shipping and insurance
• Expedited, white-glove, or special-delivery charges
• Cleaning, repair, repackaging, or loss-in-value deductions, when they apply

A few purchases are final sale:

• Items marked Final Sale
• Clearance items
• Custom-sourced or specially commissioned rugs
• Rugs altered, cut, repaired, cleaned, or treated at your request
• Rug pads and care products
• Trade, wholesale, consignment, or approval purchases under separate terms
• Items bought in person after you looked them over
• International orders
• Orders delivered outside the contiguous United States
• Returns started after the deadline

Handmade, vintage, and antique rugs each have their own character. Small differences in color, weave, size, shape, pile, repairs, abrash, fading, and patina are normal, and are not treated as defects when they show up in the photos or description.

Color can also shift a little with your lighting, flooring, furniture, and screen. If you want more photos or a video first, we are happy to send them.

If something arrives damaged in transit or you get the wrong rug, please tell us within 48 hours of delivery. We will help sort it out.

It helps if you can include:

• Your order number
• Photos of the rug
• Photos of the packaging
• Photos of any visible damage
• A short note about what happened

Please keep the packaging until we figure out the next step.

If the issue was shipping damage or a mistake on our end, we will take care of it and will not charge ordinary return-shipping fees.

Sometimes an exchange works better than a return. Just ask and we will see what we can do.

Return shipping and any price difference between rugs would still be on you. Shipping on the original order and the replacement may apply as well.

Changed your mind before it ships? Message us right away and we will do our best.

Once an order is packed, scheduled for pickup, or with the carrier, we handle it as a return, and the usual shipping deductions apply.

Bijar Oriental Rugs

Email: info@bijarorientalrugs.com